frequently asked questions

noonie is a Los Angeles-based brand rethinking the everyday claw clip. our first design is the unbreakable claw clip, made with a flexible body, comfort curve, and secure hold that bends, doesn't snap.

most claw clips are made from rigid plastic. Our clip uses a flexible body, a curved profile that sits more gently against your head, rounded inward-facing prongs, and an open center that allows the clip to flex while it holds.

it’s made to bend instead of snap during everyday use, but even noonie has its limits. extreme force, cutting, prolonged heat, or damage to the spring may cause harm. manufacturing defects and qualifying breaks are covered by our 180-day noonie promise.

the clip body is made from our specially formulated ArcPlush™ material, a soft, flexible, bpa-free alternative to traditional rigid plastic. finished with a metal u-spring for balanced tension, it’s designed to flex comfortably while keeping its hold.

our current clip comes in one versatile full size, designed to work across a wide range of hair lengths and textures. it measures approximately 4.1 × 2.4 × 2 inches, with more sizes already in the works.

yes! the open center, inward-facing prongs, and even spring tension were designed with volume in mind. very thick or long hair may fit best in a twist, half-up style, or folded bun depending on how much hair you are securing.

yes. the clip works beautifully for fine or shorter hair in half-up styles, twists, and smaller buns. every hair type holds a little differently, so try a few placements to find your perfect fit.

it’s one of the reasons we made it. the flexible arcplush™ body and signature comfort curve sit more gently against your head, whether you’re driving, leaning back, stretching, or settling into a very committed couch nap.

the clip is designed to reduce concentrated pressure by flexing and distributing tension more evenly. comfort is personal, though, and any tightly secured hairstyle can become uncomfortable after extended wear. loosen or reposition it whenever needed.

the prongs are rounded and face inward to help reduce pulling and snagging. As with any clip, open it fully and remove it gently rather than dragging it through the hair.

everyday moisture and wet hair are fine. It can also be worn for low-impact rest or movement when it feels comfortable. avoid placing your full body weight on it, or exposing it to saunas, boiling water, or direct heat tools.

wipe or rinse it with lukewarm water and mild soap, then pat dry. avoid alcohol, acetone, bleach, harsh cleaners, and prolonged high heat.

our launch palette includes midnight, mulberry, and dusk, with more shades already in the works. current colors, limited releases, and restocks will always be updated on the product page.

yes, a mix-and-match bundle option is shown on the product page. select the bundle size first, then choose each color. if a shade is sold out, it will not be available to add to that bundle.

only one discount code can usually be applied per order unless a promotion specifically says otherwise. automatic bundle pricing or another automatic offer may prevent an additional code from being used.

email hello@shopnoonie.com as soon as possible and we will let you know whether the order can still be adjusted.

absolutely. add a complimentary gift note at checkout, and we’ll include it with your order. gift wrapping may also be available when shown as an option at checkout.

orders ship from california and are typically prepared within 1–2 business days. standard u.s. delivery usually takes 1–5 business days, though occasional carrier delays may add a little extra time.

noonie orders are packed and shipped from Los Angeles, California.

U.S. orders of $35 or more qualify for free standard shipping unless a different threshold is displayed during a promotion.

yes, a shipping confirmation with tracking is emailed as soon as the carrier label is created. you can also track your order here.

usps priority mail is available at checkout and typically arrives within 1–3 business days, depending on your location. we do our best to get expedited orders out the same business day, though our standard 1–2 business day processing window may still apply.

we currently ship to canada, with available rates shown at checkout. canadian orders over us$50 qualify for free shipping, and duties and taxes are included so there are no surprise fees upon delivery. we’re also working on expanding to more international destinations soon.

available payment methods are shown at checkout and include major credit cards, shop pay, shop pay installments for eligible purchases, and paypal.

prices are displayed and processed in U.S. dollars unless the storefront or checkout shows a localized currency. your bank may apply its own conversion rate or foreign-transaction fee.

use the tracking link in your shipping confirmation email, or track your order here. can’t find your confirmation? search your inbox and spam folder for “noonie,” or contact hello@shopnoonie.com with your name and order number.

email hello@shopnoonie.com as soon as possible and we’ll do our best to help. once your order has entered fulfillment or a shipping label has been created, changes or cancellations may no longer be possible.

email hello@shopnoonie.com as soon as possible with the correct address, and we’ll do our best to update it before fulfillment begins. once an order has shipped, carrier redirects and replacements for addresses entered incorrectly at checkout cannot be guaranteed.

check your mailbox, porch, side entrances, household members, neighbors, building staff, and any carrier photo or notice. delivery scans can appear early, so allow 48 hours. If it still has not arrived, contact hello@shopnoonie.com promptly so we can review the shipment with you.

carrier scans sometimes pause between facilities. If tracking has not updated for several business days or the estimated delivery window has passed, email hello@shopnoonie.com with your order number so we can investigate the next step.

email hello@shopnoonie.com within 7 days of delivery with your order number and clear photos of the item and packaging. Please keep all packaging until our team confirms the resolution.

eligible items may be returned within 90 days of delivery. items should be clean, undamaged, and returned with their original packaging whenever possible. returns showing excessive wear, misuse or intentional damage may not be accepted.

email hello@shopnoonie.comwith your order number, the item you’d like to return or exchange, and a quick note about the reason. we’ll take it from there and send you the next steps.

color exchanges are available for eligible items while the requested shade is in stock. If it is unavailable, you may choose another available color or the refund option permitted by the return policy.

original shipping charges are nonrefundable. for standard returns, customers are responsible for return shipping. for eligible color exchanges, you’ll cover the return shipment to us, and we’ll cover shipping your replacement back to you. if your item arrived damaged, defective, or incorrect, we’ll take care of all shipping costs.

after an eligible return is received and inspected, please allow 3–5 business days for processing. Your bank or card provider may take additional time to post the credit to the original payment method.

our 180-day noonie promise covers verified manufacturing defects and qualifying failures that happen during normal, intended use. approved claims will be resolved based on the warranty policy in place when your order was purchased.

the noonie promise is designed to cover verified manufacturing issues that arise during normal use. it does not cover lost or stolen clips, cosmetic wear, staining, fading, pet damage, cuts, burns, prolonged heat exposure, crushing, intentional over-bending, modifications, improper care, or other accidental damage.

email hello@shopnoonie.com within the coverage period with your order number, a description of what happened, and clear photos or video showing the issue.

an approved claim will normally receive a replacement of the same item. If that item is unavailable, we may offer a comparable replacement, store credit, or another resolution described in the current warranty policy.

still reach out to hello@shopnoonie.com while we can’t guarantee a complimentary replacement outside the 180-day coverage window, we’ll be happy to review the issue and see what options may be available.

have a question? email us anytime at hello@shopnoonie.com. we typically reply within 1–2 business days and will get back to you as soon as we can.

interested in working together? email hello@shopnoonie.com with your social links, audience details, location, and a little about yourself. add “creator partnership” to the subject line so it reaches the right place.

wholesale inquiries are welcome. email hello@shopnoonie.com with your store name, website or social profile, location, and the approximate quantity you are interested in carrying.