made to bend, backed if it breaks
the 180-day noonie promise
your clip was made for real life. if a verified manufacturing issue gets in the way, we’re here to make it right.
what’s covered
what does the noonie promise cover?
our 180-day noonie promise covers verified manufacturing defects and qualifying failures that happen during normal, intended use. approved claims are resolved according to the warranty policy in place when your order was purchased.
when does coverage begin?
coverage begins on the original purchase date and continues for 180 days. your order number helps us confirm the purchase and coverage period.
what counts as normal use?
normal use means wearing, opening, closing, cleaning, and storing your clip as intended. the flexible body is designed to bend during everyday wear, but even noonie has its limits.
what isn’t covered
what falls outside the noonie promise?
the promise does not cover lost or stolen clips, cosmetic wear, staining, fading, pet damage, cuts, burns, prolonged heat exposure, crushing, intentional over-bending, modifications, improper care, or other accidental damage.
is everyday cosmetic wear covered?
small marks, surface changes, fading, or other cosmetic wear that does not affect how the clip works are not considered manufacturing defects.
what about heat or accidental damage?
damage caused by saunas, boiling water, direct heat tools, cutting, crushing, pets, or other accidents is not covered. treat your clip kindly and keep it away from prolonged high heat.
start a claim
how do i submit a warranty claim?
email hello@shopnoonie.com within the coverage period with your order number, a short description of what happened, and clear photos or video showing the issue.
what should i include?
please include your order number, the affected color, when the issue occurred, how the clip was being used, and clear images of the full clip and the specific issue. the more we can see, the faster we can review it.
do i need to send the clip back?
not always. please keep the clip until your claim is complete. if a return is needed for review, we’ll let you know and provide the next steps.
what happens next
what happens if my claim is approved?
an approved claim will normally receive a replacement of the same item. if it is unavailable, we may offer a comparable replacement, store credit, or another appropriate resolution under the warranty policy.
what if my clip has an issue after 180 days?
still reach out. while we can’t guarantee a complimentary replacement outside the coverage window, we’ll be happy to review the issue and see what options may be available.
something not right?
show us what happened.
email hello@shopnoonie.com with your order number and clear photos or video. we typically reply within 1–2 business days.