frequently asked questions

Noonie is a Los Angeles-based hair-accessory brand making everyday clips more flexible, comfortable, and difficult to break. Our first design is the Noonie Clip: a soft, bendable claw clip made for real life.

Most claw clips are made from rigid plastic. The Noonie Clip uses a flexible body, a curved profile that sits more gently against your head, rounded inward-facing prongs, and an open center that allows the clip to flex while it holds.

It is designed to bend instead of snapping during normal everyday use, but no object is literally indestructible. Extreme force, cutting, prolonged heat, or damage to the spring can still harm it. Manufacturing defects and qualifying failures are covered for 120 days.

The clip body is made from flexible TPU rather than traditional rigid acetate or plastic. It is finished with a metal U-shaped spring designed to distribute tension more evenly.

Noonie is designed in Los Angeles and produced with specialized manufacturing partners. We focus closely on the material, spring tension, curve, prong shape, and finish of every production run.

Our current clip is offered in one versatile full size intended to work for a wide range of hair lengths and textures. Exact measurements are listed on the product page.

Yes. The open center, inward-facing prongs, and even spring tension were designed with volume in mind. Very thick or long hair may fit best in a twist, half-up style, or folded bun depending on how much hair you are securing.

Yes. Fine and shorter hair can use the clip for half-up styles, twists, and smaller buns. Hair texture and styling method affect the fit, so a little experimentation may help you find your strongest hold.

That is one of the reasons we made it. The flexible material and comfort curve are designed to feel less rigid while driving, leaning back, stretching, or taking a very committed couch nap.

The clip is designed to reduce concentrated pressure by flexing and distributing tension more evenly. Comfort is personal, though, and any tightly secured hairstyle can become uncomfortable after extended wear. Loosen or reposition it whenever needed.

The prongs are rounded and face inward to help reduce pulling and snagging. As with any clip, open it fully and remove it gently rather than dragging it through the hair.

Everyday moisture and wet hair are fine. It can also be worn for low-impact rest or movement when it feels comfortable. Avoid swimming in it, placing your full body weight on it, or exposing it to saunas, boiling water, or direct heat tools.

Wipe or rinse it with lukewarm water and mild soap, then pat dry. Avoid alcohol, acetone, bleach, harsh cleaners, and prolonged high heat. Store it away from sharp objects and dark fabrics or products that may transfer color.

The launch colors are Midnight, Mulberry, and Dusk. Current availability is always shown on the product page, including any limited shades or restocks.

Yes, when a mix-and-match bundle option is shown on the product page. Select the bundle size first, then choose each color. If a shade is sold out, it will not be available to add to that bundle.

Only one discount code can usually be applied per order unless a promotion specifically says otherwise. Automatic bundle pricing or another automatic offer may prevent an additional code from being used.

Because orders begin processing quickly, discounts generally cannot be added after checkout. Email hello@shopnoonie.com as soon as possible and we will let you know whether the order can still be adjusted.

Promotions are valid only during their stated dates and normally cannot be applied to earlier purchases. Limited exceptions, if any, will be explained in the terms of the specific promotion.

Absolutely. Enter the recipient's shipping address at checkout. Gift notes or special packaging are available only when the option appears on the product or cart page.

Orders are usually prepared within 1–3 business days. Once shipped, standard U.S. delivery is typically 3–7 business days. These are estimates and may be longer during launches, holidays, severe weather, or carrier delays.

Noonie orders are packed and shipped from Los Angeles, California.

U.S. orders of $30 or more qualify for free standard shipping unless a different threshold is displayed during a promotion. The checkout will show the final available rate before payment.

Yes. A shipping confirmation with tracking is emailed as soon as the carrier label is created. It may take up to 48 hours for the first carrier scan to appear.

Any expedited options currently available will appear at checkout. Processing time still applies, so selecting a faster carrier service does not always mean the order will leave the same day.

Available countries and rates are shown at checkout. International customers are responsible for any duties, taxes, brokerage charges, or import fees required by the destination country unless checkout specifically states that they are included.

Available payment methods are displayed at checkout and may include major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, or installment options supported by Shopify in your region.

Prices are displayed and processed in U.S. dollars unless the storefront or checkout shows a localized currency. Your bank may apply its own conversion rate or foreign-transaction fee.

Use the tracking link in your shipping confirmation. If you cannot find the email, search your inbox and spam folder for Noonie, then contact hello@shopnoonie.com with your name and order number.

Email hello@shopnoonie.com immediately. We will try to help, but changes and cancellations are not guaranteed once fulfillment has started or a shipping label has been created.

Contact hello@shopnoonie.com immediately with the correct address. If the package has not entered fulfillment, we may be able to update it. Once it ships, Noonie cannot guarantee a carrier redirect or replacement for an address entered incorrectly at checkout.

Check your mailbox, porch, side entrances, household members, neighbors, building staff, and any carrier photo or notice. Delivery scans can appear early, so allow 48 hours. If it still has not arrived, contact hello@shopnoonie.com promptly so we can review the shipment with you.

Carrier scans sometimes pause between facilities. If tracking has not updated for several business days or the estimated delivery window has passed, email hello@shopnoonie.com with your order number so we can investigate the next step.

Email hello@shopnoonie.com within 7 days of delivery with your order number and clear photos of the item and packaging. Please keep all packaging until our team confirms the resolution.

Eligible items may be returned within 30 days of delivery. Items must be clean, undamaged, and returned with their original packaging when possible. Products showing heavy wear, misuse, strong odor, excessive product buildup, or intentional damage may be declined.

Email hello@shopnoonie.com with your order number, the item you want to return or exchange, and the reason. Do not mail an item back until you receive return instructions.

Color exchanges are available for eligible items while the requested shade is in stock. If it is unavailable, you may choose another available color or the refund option permitted by the return policy.

Original shipping charges are generally non-refundable. Return-shipping costs and any exchange-shipping offer depend on the current return policy and the reason for the return. Defective or incorrectly shipped products are handled separately.

After an eligible return is received and inspected, please allow 3–5 business days for processing. Your bank or card provider may take additional time to post the credit to the original payment method.

Items marked final sale, gift cards, free gifts, and personalized or promotional items are not eligible for return unless required by law or received defective. The product page will identify final-sale items before purchase.

For 120 days after delivery, the warranty covers verified manufacturing defects and qualifying failures that occur during normal intended use. Approved claims are resolved according to the warranty policy in effect when the order was placed.

The warranty does not cover loss, theft, cosmetic wear, staining, fading, pet damage, cuts, burns, direct heat, crushing, intentional over-bending, modifications, improper care, or other accidental or abusive damage.

Email hello@shopnoonie.com within the coverage period with your order number, a description of what happened, and clear photos or video showing the issue. We may request additional information or ask that the item be returned for inspection.

An approved claim will normally receive a replacement of the same item. If that item is unavailable, we may offer a comparable replacement, store credit, or another resolution described in the current warranty policy.

Email hello@shopnoonie.com anyway. We cannot guarantee a free replacement outside the coverage period, but we will review the situation and let you know what options are available.

Email hello@shopnoonie.com for product, order, return, or warranty help. Our usual response time is 1–2 business days, excluding weekends and major holidays.

Send your social links, audience information, location, and a short introduction to hello@shopnoonie.com with “creator partnership” in the subject line.

Wholesale inquiries are welcome. Email hello@shopnoonie.com with your store name, website or social profile, location, and the approximate quantity you are interested in carrying.